Skip to main content

Privacy Policy

Updated: 15 December 2023
What constitutes Personal Information and why we gather it
  • Personal Information refers to information or an opinion that identify an individual. Examples of Personal Information we may collect include name, address, email address, phone and facsimile numbers.

    The Personal Information is obtained through various channels including correspondence, telephone and email interactions, visits to our website (, information from other publicly available sources, data from cookies and third parties. We cannot guarantee website links or policy of authorised third parties.

    Our primary objective in collecting your Personal Information is to deliver our services to you, providing information to our clients, and engage in marketing activities. Additionally, we may use this information for secondary purposes closely linked to the primary purpose, in circumstances where such use or disclosure would be reasonably anticipated. You have the option to unsubscribe from our mailing/marketing lists at any time by submitting a written request to us.

    When collecting Personal Information, where appropriate and where possible, we will explain why we are collecting the information and our intended use of it.

Sensitive Information

Sensitive Information, as defined by the Privacy Act, includes information or opinion about about certain aspects of an individual’s life, including but not limited to racial or ethnic origin, political opinions, membership of a trade union or other professional body, religious or philosophical beliefs, criminal record or health information.

Sensitive information will be used in the following ways:

  • Primary purpose for which it was obtained
  • Secondary purpose that is directly related to the primary purpose
  • With your explicit consent
  • When required or authorised by law
Third Parties

Where reasonable and practicable, we will collect your Personal Information directly from you. There may be circumstances where we may be provided with information by third parties. In such instances, we will take reasonable steps to inform you about the information provided to us by the third party.

This ensures transparency and allows you to be aware of the various sources contributing to the information we hold. Our commitment is to maintain openness and clarity in the collection of your Personal Information.

Disclosure of Personal Information

The disclosure of your Personal Information may occur in various circumstances, including:

  • Third Parties with Your Consent
  • Required or Authorised by Law
Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, reasonable steps will be taken to destroy or permanently de-identify it. Personal Information is typically stored in client files, and as per regulatory requirements, these files will be retained for a minimum period of 7 years.

Access to your Personal Information

Access to and management of your Personal Information is available to you. If you wish to access your Personal Information, please contact us in writing.

Newtown Veterinary Clinic does not charge any fee to access your information, but may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information we may require identification from you before releasing the requested information. This precautionary measure ensures the security and privacy of your data during the access process.

Maintaining the Quality of your Personal Informatio

Ensuring the accuracy and currency of your Personal Information is crucial to us. Reasonable steps will be taken to verify and maintain the accuracy, completeness and timeliness of your Information. If you discover that the information we have is outdated or inaccurate, please advise us at your earliest convenience, so your records can be promptly amended.

Policy Updates
  • This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries